I had to use ICATS for the first time this past Tuesday on Feb 7th. I was a bit nervous not knowing what to expect as I am not used to using public transportation. My drivers name was Laura and she was just so friendly and helpful explaining how ICATS worked when I asked her and she made me feel very comfortable and eased my nerves. She explained that I had to call ICATS when I was done to be picked up and if it wasn't for her explaining that to me I would have never known and would have just been standing outside of my Drs office waiting to be picked up. Laura was on time picking me up and I even made it to my appointment early. I was hoping she was going to be my driver on my way home but I had a very nice man named Jeremiah who was very polite and we engaged in conversation on my way home which made the ride home just as pleasant as my ride to the Dr. I am disabled and on a fixed income so the $1 each way was just so helpful and a blessin, you can't ask for anything better then being picked up and dropped off at your house. I will definitely use ICATS again and will highly recommend it to my friends. Thank you to my drivers for making it a pleasant experience.

- Michelle Johnson Verified