ICATS Mobility App
Did you know that ICATS has an app? Planning your next trip with ICATS just got easier. Our goal with this app was to bring flexibility, convenience, and independence to booking your rides. In the app store it will state "Mobility by Ecolane" simply download and install. ICATS staff will need to provide you with registration information select ICATS by tapping the arrow icon. Then, enter your Login name and password. Our app is fully integrated with our vehicle dispatch software, putting you in the driver's seat. You will experience ease of use, flexibility to manage your trips, and the ability to view trip details all with the click of a button. Because the vehicles use GPS, you will be able to plan your schedule conveniently and get real-time updates about your scheduled trips. Traveling has never been faster or simpler, so come ride with us.
When scheduling your trip, if you will be using a mobility device simply select it on the menu, or select none. A checkmark will appear on the right. Then, tap Next. This will bring you to booking your locations. To choose an Itinerary, first allow the app to use your location by choosing 'Allow while using App'. Now you can select the Pick-up location. Tap the Pick-up menu, it will show your stored location or the recently used addresses. Repeat the previous process to select the Drop-off location first by tapping the Drop-off menu. Now you can choose the Date and Hour for your trip. Then, you can tap Next. Next, select the Purpose for your trip from the list of options available. If you only have one purpose available, it will be auto selected for you. If you have anyone traveling with you add them to your trip. Note that fares will apply for each additional passenger. Once you've filled out your trip, you can calculate your fare. If everything looks good, tap the 'Book Trip' on the bottom, and your reservation will be sent to our dispatching system. You'll receive a confirmation and can book your return trip. After you're done booking you'll see it displayed in your upcoming trip list. You'll get a window during which you'll be picked up for your trip. On the day of your trip we'll add additional information about when we expect the vehicle to arrive. On this screen you will see three tabs for Trip Destinations: Upcoming, Past, and Canceled. When you tap on Upcoming, you can see your Next and Future trips, which include the following details for each trip date, pick-up window, pick-up location, and drop-off location. If you see an icon of a phone next to the trip, you must call the agency to confirm pick-up before making the appointment.
In order to review your user account, tap on the Account button at the bottom of the page. In the account you can either view your profile or contact your agency.
For further questions please call 704-873-9393 or visit www.rideICATS.com
